Yes! You can call our store at (602) 269-7131 during our regular business hours and one of our staff will happily help you. (M-F 7am to 4pm MST and Sat. 9am to 2pm MST excluding holidays)
Or, you can use our contact form to ask your question and we'll answer you within 2 business days. Include your phone number so we can call you if we need more information.
If you are working with a fabricator, we recommend that you get their advice about what to order for the best results on your specific project.
All sales on our online store are final. Orders can not be cancelled, changed or modified after they have been placed.
Make sure you have the correct items and quantities before submitting your order.
Use our contact form or call us at (602) 269-6131 and we'll be happy to answer any questions before you place your order. Call during our regular business hours (M-F 7am to 4pm MST and Sat. 9am to 2pm MST excluding holidays).
All sales on our online store are final.
We always want our customers to love our products, and will do everything we can to make sure you order exactly what you need.
If your order is damaged in shipping, we will work with you and the shipper to replace your damaged items. If you receive a defective product, call us and we'll work with you to replace it from the manufacturer.
Call us at (602) 269-6131 or use our contact form to explain the problem.
We make every effort to keep a substantial quantity of all of our fabrics, trims, tools and supplies in stock. Occasionally, there are products in our store on backorder with the manufacturer.
If your order includes any backordered items, we will notify you by phone or email within 2 business days. We will give you an approximate shipping date when your product should available from the manufacturer.
You will have the option to cancel the backorder products in your order.
We accept most popular credit cards (list here when the list is finalized). If you prefer to keep your credit card information private, you can also use PayPal. We charge your credit card or PayPal account when your order ships.
No. You can make a purchase as a guest.
We do recommend that you set up a customer account with your order. This gives you the most flexibility in tracking your order. It also makes it easier to place orders in the future. Check our Customer Accounts page for more details.
You will receive an order confirmation email as soon as we confirm your order. You should receive this email within 1 business day of placing your order.
You can visit the order status page to check the progress of your order as we process it. Each time we work on your order (from order confirmation through shipping statuses), this information appears on your order status page.
You have the option to sign up for order and shipping notifications at checkout. You can receive notifications by email or SMS text.
You can also track your order in the Shop: Package and Order Tracker app. Check the Google Play or Apple App store to download this app.
If you live in Arizona, we are required to charge sales tax unless you provide us with your Arizona TPT number before your purchase.
Many states allow their residents to make online purchases without paying your local sales tax. In recent years, some states have started requiring businesses to charge sales tax for online purchases. We are required to follow the laws of your state.
Most of our orders for customers outside of Arizona do not add sales tax. Your order will show sales tax if we are required to charge it.
If your order shows sales tax, and your business has a state tax license, we can modify your customer account to be tax exempt. See our Tax Exempt Accounts page for the full details. After we verify your tax-exempt status, we update your customer account so you don't pay tax on future orders with us.
Occasionally, order confirmation emails appear in your spam folder because of your email settings. Always check your spam folder before contacting us about your order confirmation.
If you find our email in your spam folder, you must add H & R Fabrics to your contacts with this email (orders@HandRFabrics.com). This tells your email program that you want to receive emails from us.
If you would like to review your past purchases with our store, you need to create a customer account. This allows you to see your complete online order history with us. See our Customer Accounts page for more details.
At this time, your online order history doesn't include any purchases you make shopping in person at our Phoenix warehouse.
As you know, shipping from the continental US to Alaska and Hawaii is expensive. We can ship to you but our online store can't calculate the shipping costs.
Select the items you want to ship, put them in your cart, and call our store. We'll calculate the shipping charge and talk with you about shipping options.
No, not at this time.
We process orders in our warehouse within 2 business days, and typically they ship on the third business day.
The shipping time depends on your distance from our Phoenix, Arizona warehouse.
Delivery details will be provided in your confirmation email.
After the shipper picks up your order, we are not responsible or liable for any delay in shipping due to delivery issues, carrier errors and delays, or conditions beyond our control such as weather or natural disasters. Many shippers are experiencing delays because fo the COVID-19 pandemic.
We are not able to offer rush orders at this time.
We offer free shipping on orders with a product total of $125 and above. If you order falls below $125, standard shipping fees apply.
If you put $125 or more in your cart and then apply a coupon, your discount may drop your product amount below $125. In that case, you would pay shipping. Or, you can add more products so your product total after the discount is $125 or more.
The product total in your cart after any discounts must be $125 or more to qualify for free shipping.
Generally, we use UPS for our order shipping. However, we reserve the right to choose the best shipper for your order. We always strive to ship orders at the lowest possible cost to our customers.
About Our Business
We are open Monday - Friday from 7am to 4pm MST, and Saturday 9am to 2pm MST. We are closed on Sunday.
Arizona does not follow daylight savings time.
We are closed on these holidays: New Years Day, Memorial Day, Independence Day, Thanksgiving Day (Thursday through Sunday), and Christmas Day. We close at noon on Christmas Eve. We also close on Saturday before Monday holidays.
Yes! Our family operates a 20,000 square foot stocking warehouse in the Pnoenix, Arizona metropolitan area. We've been proudly serving the design trades from this location since 1965. We've been selling online since 2015.
That's always an excellent question to ask before you make a purchase online.
We are a family business started in 1965 selling fabrics, trims, tools and supplies to the design trades. We run a 20,000 square foot stocking warehouse in the Phoenix, Arizona metro area.
We are committed to excellent customer service on every transaction with our Customer Service Bill of Rights. It’s a lofty goal our entire team works to achieve evry day.