There are no cancellations, refunds or returns allowed on any order placed in our online store. All of our products are first quality and are inspected before your order is shipped. We charge your credit card when your order is shipped.
If your package was damaged in shipment and it affects your products, you must file a claim with the shipper. Notify us by email within 7 days of reporting your shipper claim with the photos and other documentation you provided for the shipper. We will contact you about replacing your order.
If you received damaged goods or products with manufacturer’s defects, we will replace the order with the same goods. You must contact us within 7 days of the receipt of your product to authorize a return. All returns must be authorized/approved in advance and no returns will be accepted without prior authorization.
Contact our sales support (firstname.lastname@example.org) with any questions you have prior to placing your order. We are happy to support you through the selection process and can recommend products based on your specifications.
Please note that there will be no returns authorized for dye lot issues if you ordered samples more than 10 days prior to purchasing the yardage because these differences are beyond our control.